Frequently Asked Questions

Find answers to common questions about our cleaning solutions

How often should I replace the filters in my Eureka vacuum?

For optimal performance, we recommend cleaning your filters every 3 months and replacing them every 6 to 12 months depending on usage.

Are Eureka vacuums suitable for hardwood floors?

Yes, many of our models feature brush-roll on/off switches or specialized hard floor tools designed to clean delicate surfaces without scratching.

Where can I find replacement parts for my specific model?

Replacement parts, including belts, filters, and brushes, can be found in our 'Accessories' section by searching for your specific model number.

What should I do if my vacuum loses suction?

First, check for clogs in the hose and brush-roll. Ensure the dust cup is empty and that both the pre-motor and HEPA filters are clean.

Do Eureka products come with a warranty?

Yes, most Eureka products include a limited manufacturer's warranty ranging from 1 to 5 years. Please check your manual for specific coverage details.

Can I use third-party cleaning solutions in my Eureka mop?

We recommend using Eureka-approved solutions to prevent damage to the internal components and to ensure your warranty remains valid.